TTDI, Damansara (+6018-3893321) | Sunway Geo, Subang (+6018-3893182)

Terms and Conditions

GENERAL 

  • By accessing, visiting and/or using this website, or any part thereof, you agree and consent to all of the terms and conditions herein.
  • This agreement is made between you and Dr. A Clinic and all its affiliated entities whether individually, collectively or in any such other combination (hereinafter referred to as “Dr. A”).   
  • The terms, conditions, representations, information, materials and/or all other forms of content of this agreement, this website, as well as pertaining to any of the services and/or products referred thereto, may be amended, altered, replaced, updated deleted and/or discontinued, whether in whole or in part thereof, without any notice to you.

PRICE AND INCENTIVES 

  • Product and/or service prices listed on this website are subject to change without any notice to you. You further acknowledge and agree that prices listed may be susceptible to human and system errors. In the event where any accepted order is affected by such a price error, you agree that Dr. A shall be entitled to refuse delivery of such accepted order and that you consent to withdraw such accepted order. In such an event, you agree that a refund of the accepted order amount shall be the full and final relief that is adequate and sufficient to fully discharge any and all claims by you.
  • All product and/or service prices displayed on this website are not inclusive of applicable taxes (if any) and delivery costs. All applicable taxes (if any) and delivery costs can be calculated and viewed in the cart page as well as during the checkout process.
  • From time to time certain incentives may be offered, such as coupons, discounts, rebates, free shipping, free gifts, and/or any other incentives pertaining to your purchases with Dr. A. Depending on the type of incentive, the same may be subject to a time period limitation and/or to stock availability and may only be offered for a limited time only and/or while such stocks are available. Such incentives are offered strictly on a goodwill basis and may be varied, revoked, and/or terminated at any time.

PURCHASE 

  • Dr. A attempts to be as accurate as possible when describing products and/or services on this website; however, to the extent permitted by applicable law, it is not warranted that the product and/or service descriptions, colors, information or other content available on this website are error-free. You further acknowledge and agree that the actual appearance of all products and/or packaging may slightly differ from the photographs displayed on this website.
  • All products and/or services displayed on this website is subject to availability. Due to the nature of e-commerce and online platforms, there may be discrepancies in the availability as listed on this website.
  • Any and all orders and payment shall only be placed and made by you in accordance with the methods that are expressly available on this website. Any orders placed by you shall only constitute a valid offer to purchase by you if it is accompanied by the required payment.
  • All orders placed by you are offers to purchase made by you to Dr. A and are subject to our acceptance. Your order shall only be regarded as accepted (“accepted order”) upon Dr. A shipping out your product to you and/or performing its service for you.
  • In the event that payment has been made by you but your order has not been accepted by Dr. A, you will be notified of such non-acceptance and your payment will be refunded. In any event, you agree that Dr. A has the right to refuse to deliver any accepted and paid orders and in such a situation, a refund of the affected order shall be the full and final relief that is adequate and sufficient to fully discharge any and all claims by you.

SHIPPING 

  • Unless otherwise expressly stated, the cost of delivery (including all applicable taxes, if any) shall be borne by you separately and is not included in the product price. The cost of delivery (including all applicable taxes, if any) can be calculated and viewed in the cart page as well as during the checkout process. 
  • Cost varies for different area of delivery. In the event of delivery overseas, you may be subjected to further procedures and costs in relation to custom clearance which will need to be handled and paid for by you independently.
  • All deliveries are subject to the genuineness and accuracy of the information provided by you including, but not limited to, your name, billing address, shipping address, phone number, and email address. 
  • All deliveries are made by way of available third party courier services. Though time of delivery is estimated, Dr. A are not in control of the actual delivery process and that no representations whatsoever are made as to the actual time of delivery. 
  • All manners and methods of delivery are as per the manners and methods practiced by the third party courier service provider and are subject to reasonable delays resulting from vicissitudes of life (such as government policies, congestion, festivities, holidays, ordinary working hours, and the like) as well as any flaws, unforeseen circumstances, frustrating events, acts of god, errors, inaccuracies, and/or breaches by such third party courier service provider.
  • All risk upon all products pursuant to your accepted order shall pass to you immediately upon Dr. A handing over such goods to the third party courier service provider.
  • All property in all products pursuant to your accepted order shall pass to you at the time of you receiving the delivery from the third party courier service provider.

REFUND 

  • Upon the expiry of seven (7) calendar days from the date that you receive your product, and in the absence of any return and refund requests initiated by you within the said seven (7) calendar days, you shall be deemed to have accepted the said product on an “as is” basis and shall have no further claims against Dr. A in relation to the said product.
  • Refunds may only be requested for defective and/or damaged products. The process for refunds shall be in accordance with the methods as described in this website from time to time, provided always that Clause 19 above is complied with.
  • Any and all requests for refunds shall only be regarded as valid and performed by you upon Dr. A physically receiving the allegedly defective and/or damaged product in the same condition that you received it, in its original packaging, and together with its receipt and/or proof of purchase. 
  • Once your parcel pursuant to your valid refund request is received, Dr. A shall verify the genuineness of your request as to whether such alleged defect and/or damage actually exists and as to whether such actual defect and/or damage is solely attributed to Dr. A. 
  • In the event that the alleged defect and/or damage does not exist, and/or is not solely attributed to Dr. A, you shall not be entitled to any further claims against Dr. A and shall collect the related product back at your own cost.
  • Upon verification that the product delivered remains in good, proper, unaltered, and un-tampered condition, your product will be refunded (excluding the delivery shipping costs for you to receive the said product, if any).
  • Any refunds are strictly a gesture of goodwill and do not amount to any form of admission of liability, and it shall be the full and final relief that is adequate and sufficient to fully discharge any and all claims by you. 

INTELLECTUAL PROPERTY 

  • All forms of intellectual property (including but not limited to, marks, trademarks, copyrights, designs, industrial designs, patents, database rights and/or confidential information, whether the same is registered or unregistered) as displayed, available, accessible, and/or inferred via this website vests and remains as Dr. A’s property.
  • Nothing in the terms herein shall grant you any form of permission, license, and/or rights to use (and in terms of confidential information, to further disclose or put to risk of disclosure) Dr. A’s intellectual property rights.

DISCLAIMERS AND LIMITATION

  • You acknowledge and understand that this website is built upon a third party online platform(s). You acknowledge and agree that the transfer of any data as well as security between the aforementioned online platform(s) with your browsing device (including but not limited to, computer, laptop, tablet, smartphone, and any other device of similar browsing capability) is not within our control and that you shall have no claims against Dr. A in the event of any transmission of any viruses, malware, and/or similar compromising data between the aforementioned online platforms with your browsing device.
  • In the event of any non-delivery of your accepted orders that is attributed to Dr. A, you agree and acknowledge that you shall have no claim as to any form of damages (whether general, special, incidental, consequential, contemptuous, exemplary, aggravated, or otherwise) and that a refund of the accepted order amount shall be the full and final relief that is adequate and sufficient to fully discharge any and all claims by you. You further acknowledge and agree that Dr. A shall be deemed to have no knowledge as to the purpose of you offering to purchase any product and/or service from this website (apart from being a consumer) and that any form of damages, losses, and/or costs that may be suffered and/or incurred by you are unforeseeable, too remote, and do not naturally flow from the ordinary course of dealings with Dr. A.

ASSIGNMENT

  • All rights and liabilities pursuant to any accepted order shall be assignable by Dr. A to any third party without your consent.
  • All of your rights and liabilities pursuant to any accepted order shall not be assignable by you to any third party without Dr. A’s express consent.

SEVERABILITY 

  • In the event where any term herein is invalidated, all other remaining terms shall continue to remain in force as if the invalidated term has been severed and do not form part of the terms herein, provided always that the intention of the parties are not defeated.

JURISDICTION 

  • The terms herein shall be governed by the laws of Malaysia and that you hereby irrevocably submit to the exclusive jurisdiction of the Malaysian courts.